Deliveries and Installations “What to expect”
These “Deliveries & Installations” pages are referred to as the “What to Expect” letter in our conditions of sale.
Order Confirmation & Payments
Once you have placed an order with Redmire Equestrian Ltd, you will receive an order confirmation along with an invoice. This invoice will indicate whether the payment received is a deposit or full payment, and will show any balance still due. If a pre-agreed payment plan is in place, it will be outlined clearly with the specific payment amounts and due dates. In cases where a deposit cheque is returned unpaid by the bank, Redmire reserves the right to cancel your order. If a replacement payment is made, we may proceed with the order, but we will require the balance payment to be made by bank transfer or bankers draft no later than five days prior to delivery. Final balance payments must be made via BACS, cash, or cheque made payable to Redmire Equestrian Ltd. For self-erect buildings, the final balance must be paid before the vehicle is unloaded. All buildings and products remain the property of Redmire Equestrian Ltd until full payment has been received.
Delivery Dates
All delivery dates are offered in good faith. When your order is scheduled into our delivery calendar, we will make every effort to meet that date. However, in rare cases, delivery dates may need to be changed due to unforeseen or unavoidable circumstances. Although we always aim to adhere to scheduled appointments, occasional adjustments are sometimes necessary. For this reason, we strongly advise against booking other service contractors, such as electricians or plumbers, to begin work immediately following the anticipated completion of your building.
Arrival Times on the Day
Prior to your delivery, you will be given an estimated arrival time. Please note that this is only an estimate, as travel conditions such as road traffic can significantly impact actual arrival time. If you request an early morning delivery, we will try to accommodate your preference, but we cannot guarantee any specific arrival time. On the day, our delivery team may contact you approximately 30 minutes before arriving. If they experience delays, they will also notify you. Alternatively, you can call our office from 8:30 AM onwards for updates on the exact location of your delivery vehicle.
Groundworks and Base Preparation – Brickwork Plans
For all permanent buildings, you will receive a brickwork plan that details the layout, including the position of doors and windows. It is essential that you check this plan thoroughly, sign it, and return it to Redmire before delivery. These plans are critical for both Redmire and your groundwork contractor to ensure the correct installation of your building.
Groundworks – Concrete Bases
Please ensure that your concrete base is constructed correctly and finished at least five days prior to delivery. If we arrive to install the building and find that the base is incorrect, we will proceed with the installation as best we can, but any necessary rectification work will need to be completed after installation is finished. For buildings with support posts under the overhang, please allow for 75mm oversite of concrete around the post locations as shown on the brickwork plan. All bases must have a correct slope to allow drainage away from the building. If the concrete is level or slopes toward the structure, water will be directed inside, either through natural flow or by wind-driven rain. A poorly sloped base is expensive to correct, so it is crucial to check your contractor’s work before final payment. You can test the slope by pouring water on the base and observing the direction of flow or any puddling.
Groundworks – Brickwork
It is your responsibility to ensure that all brickwork is laid level and to the specified dimensions. Any issues found on the day of installation will not be corrected during the build, and any rectification will need to be done afterwards. We recommend that all brickwork is completed at least seven days before we arrive. Our buildings are designed to sit on a single course of semi-engineering bricks unless stated otherwise. If you intend to use more than one course or vary brick heights, please inform Redmire in advance. Any variance without notice may affect door and window alignment and cause doors to catch on sloped concrete surfaces. Accurate communication with Redmire is essential to allow for manufacturing adjustments.
Property Access Requirements
Before your delivery date, you must provide at least three photographs showing the access to your property and the proposed location of your building. One photo should show the access point from the main road or lane, another should show the view from the entrance to the intended location, and the third should show the completed groundworks, including brickwork. Only send photos of the groundworks once they are fully completed and ready for installation. These images should be sent to enquiries@redmire.co.uk.
Access to the Concrete Base
Our installation teams require direct vehicle access to the front of the building site. If access is restricted, please inform us in advance and include photos in your communication. While we can complete installations in most circumstances, additional charges may apply if we are not informed beforehand. Installations will proceed as long as the materials can be transported a reasonable distance from the vehicle to the base. If you have concerns about access, contact our operations department on 01403 785508.
Mobile Field Shelter Access
Mobile field shelters are particularly heavy and must be constructed reasonably close to a suitable vehicle access point. In drier months, this is usually achievable. However, during winter or spring, poor ground conditions may restrict access. If you wish your shelter to be installed deeper within your property, you must provide either two physically able people to assist or a tractor and trailer to move the materials. If access is not possible, our team will build the shelter just inside the field gateway, and it will then be your responsibility to move it to the desired location using a suitable vehicle, such as a large 4×4 or tractor. Should access involve crossing multiple paddocks, you must provide transportation or towing assistance. Please contact Redmire if you are unsure about any aspect of access.
Delivery Vehicles
Most deliveries are made using 3.5-tonne flatbed vans with 4.8-metre trailers, measuring approximately 2.4 metres wide and 8.2 metres long in total. Larger deliveries or buildings may require larger vehicles. If your field or site cannot accommodate these vehicles, you may need to provide a tractor and driver to facilitate transport. Contact our operations department if you have any concerns about vehicle access.
On-Site Safety and Hazards
Please advise us in advance if there are any underground cables or pipes under the base or installation site. Children under the age of 18 must not be present in or near the installation area until our team declares the site safe. Overhead cables of any kind must not cross the installation site. If Redmire is extending existing buildings, ensure that all external lights and cables are removed from affected areas. Inform us of any manhole covers or other access points near the site, and let us know if your proposed building location is within three metres of a conservatory or greenhouse, as these may affect the installation process.
Ground Damage During Installation
While our teams will take care to minimise disturbance, some ground damage is inevitable, especially in wet conditions. Redmire Equestrian Ltd cannot be held responsible for any such damage incurred during installation.
Weather Conditions
Our installation teams work in most weather conditions. However, adverse weather can affect access and slow progress, particularly where no hard surface roadway leads to the building base. These delays may impact your project’s completion time and should be accounted for when planning.
Customer Contact Details
Please ensure we have your most up-to-date phone numbers and email address. If there are additional contacts we should be aware of, please let us know by calling 01403 785508 or emailing enquiries@redmire.co.uk.
Guttering Installation
Mobile field shelters are supplied with guttering and downpipes at one or both ends, depending on the specification. Stables and other buildings are fitted with standard guttering and downpipes. If you need the downpipes to be installed in specific positions to suit your drainage system, mark these on your returned brickwork plan. Failure to do so may mean the installation team does not have the correct components to meet your request. Guttering will typically terminate with a straight outlet approximately 175mm above ground level.
Electricity Supply Requirements
If there is a 13-amp electricity supply within 50 metres of your building site, please inform us in advance. While we can operate using generators, a mains electricity supply is preferred where available.