What to Expect - D.I.Y. Deliveries
The "What to Expect" information on this page can be viewed in a printable pdf format by CLICKING HERE.
The "What to Expect" information should be read in conjunction with the "Conditions of Sale - D.I.Y." which can be read by CLICKING HERE
Alternatively, the "Conditions of Sale - D.I.Y." can be viewed in a printable PDF by CLICKING HERE.
"What to Expect" - D.I.Y. Deliveries
These DIY delivery pages are referred to as the "What to Expect" letter in our Conditions of Sale - DIY
Once you have placed an Order
A Payment Invoice will be posted to you showing monies received / paid.
When funds have been received, the delivery schedule will commence dependant on which delivery option you have chosen (i.e. within 7 days or 8- 14 days)
Should your payment be paid by cheque and subsequently be returned to us by the bank as “insufficient funds”, we reserve the right to cancel your order. If we receive a replacement payment we will then continue with the order but your delivery date will be affected. Payment can be made by banker’s draft or credit card. Charges will apply to credit card payments at a surcharge of 1.5%
All buildings / products remain the property of Redmire Stables & Buildings Ltd until full payment has been received.
Contact
After you have placed an order, you will be contacted by the relevant delivery manager for your area. They will inform you of the delivery date at that point.
Please do not send any other information until you have been contacted by the relevant delivery manager as they will discuss what information is required.
Delivery dates
All delivery dates are given in good faith, but cannot be guaranteed.
After your order is placed, you will be contacted by the relevant delivery manager for your area. This may be a Redmire member of staff or our designated haulier. They will talk you through your delivery and ensure you have all relevant contact details.
There are occasions where a delivery date will need to be rescheduled. These events are rare but sometimes due to unforeseen or unavoidable circumstances we will have to reschedule the delivery date(s). We will always endeavour to avoid this and keep to your delivery date(s), but on occasions it may happen.
Arrival times
Before your delivery date, you will be informed when we estimate the delivery will arrive on the day. This is only given as an estimation, as traffic can have a huge impact on journey times.
We will only be able to give you an AM or PM time.
For a more accurate time you will need to telephone the relevant delivery manager on the day of the delivery.
Unloading Times - Labour on site for the delivery.
Approximately 30 minutes is allowed for each product to be delivered. For example, one field shelter (any size) will be 30 minutes. Three field shelters will be 1.5 hours.
We recommend at least two strong persons are on hand to unload vehicles.
The buildings can be unloaded with a forklift or similar and they are packaged accordingly.
Assembly Instructions.
Instructions will be posted to you upon placing an order. They can also be emailed if requested. Should you lose the instructions then please call or email Redmire and we will forward further copies.
Access to your Property
Before your delivery date we may require further details and directions and this will be discussed with you by the relevant delivery manager for your area.
There are no guarantees as to what size vehicle your delivery will be made with.
Vehicles will range from 7.5 to 44 tonnes. (8m long to 18m approximately)
It may be delivered on a Redmire company vehicle or by an outside contractor/ haulier.
Deliveries will always be made to the entrance of your property (kerbside). Should access to your property be “easy”, then the delivery vehicle may enter the property to enable the delivery to be made nearer to your preferred location. No guarantees can be made as to whether we will be able to access your property.
Delivery vehicles will not normally leave made up roadways / driveways. In certain months of the year it may be possible for a vehicle to travel on unmade surfaces (fields / grass). The delivery driver has the ultimate decision on this matter.
Should you request that the delivery vehicle enter your property and the vehicle is unable to exit due to ground conditions of any description, it is the customer’s responsibility to arrange and pay for a suitable vehicle to assist in the removal of the delivery vehicle back onto the public highway.
The delivery drivers are experienced in these matters and will advise accordingly.
Damages to ground / property whilst undertaking deliveries
Whilst we will attempt to keep any damage to the ground to a minimum, some may occur (e.g. tyre marks) and may be unavoidable during the access.
Please make any delivery driver aware of underground drainage / cables, manhole covers and or overhead cables.
Redmire or any subcontractors cannot be held responsible for any damage to ground or driveways whilst undertaking deliveries.
How does the weather affect your delivery?
Severe weather (snow / floods) that can affect the public highways can be rare but do occur on occasions. The delivery manager that has arranged the delivery will keep you informed of any delays.
After-sales service.
Contact Redmire on 01403 785508 for any matters following the delivery.
You will then be directed to the relevant department to assist with your query.
